This page provides instructions for the remote support tool installation. 

Please click one of the following links to download and begin the installation.
Q-BiS Quick Connect Agent​ ​​​
​​ ​​  The Quick Connect Agent is a run on demand self contained application, no installation required.  
Simply download and launch.  It will open a session to the remote servers on the network, send an email to with the connection information and present you with a passcode. Give that passcode to your support representative to allow a remote support connection.  
    Do not close the window that opens until after your support session has ended.  The Agent can be reused each time you request support so keep it available.
​ ​Q-BiS Always On Remote Agent
​   The Always On Remote Utility is a full time remote support agent perfect for when support is needed anytime even when there is no one at the computer. This is a full installation and runs as a service in the background.  Please follow the instruction below to install this utility.​  If you are using Internet Explorer you will be prompted to Run or Save the application. 
   If you chose to Run after a while you may receive a red message box where you will be notified that the application cannot be verified and you will be again offered to run, please click run.
   If you chose save chose to "save as" and select your desktop as the save location.  After saving exit IE and double click the QBiSAlwaysOnRemoteAgent.exe installer. 
  You will receive another prompt when the application actually starts the install to allow this application to make modifications to your system, please click OK.
  The installation will be invisible except for a black window which will open and close fairly quickly. 
  When the utility has completed installation a message box will open informing you that a message is about to be sent to, please click OK and allow the message to be sent.
  Note: If running Windows 10 you may receive a SmartScreen Filter message indicating that an application has been prevented from running, clicking More Info will give you the option to "Run Anyway"  please select Run Anyway.
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