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Telephone Support Telephone support is provided on a per incident basis. The rate is $35.00 per incident. This is for single problem help. This rate does not apply to being guided through a "file and settings transfer" or other procedure which can take a few hours to complete and would be better and more efficiently handled with an on-site service call. Please create a service request for phone support in which you will be called back at a time you specify. We apologize for any inconvenience this may cause but we are unable to provide a full time dedicated telephone support resource at this time. If a resolution cannot be provided at the time of your call further research may be required to resolve the problem. You will receive a callback or email when a possible resolution has been found. If your problem does not require immediate attention try the Support Forum and POST your problem there. It will be reviewed and a response will be posted there as well. There is no charge for using the support forum. Please remember that a quicker and more precise resolution to your problem could be accomplished through an actual on-site visit or an in-shop repair. Resources would be readily available to resolve the problem. |
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Questions or problems regarding this web site
should be directed to
Contact@Q-BiS.com. |
